If I place an order online, can I collect it in store?

Yes, you can place an order online and collect it free of charge in store. It’s really easy: simply add items to your shopping cart and when purchasing, you can select a store that currently offers in-store collection. When you come to collect it, simply bring your order number and a form of ID.

Can I collect an order in any Weekend Max Mara store?

In-store collection is offered by a select number of stores. When purchasing, you can select the store closest to you. <a href="/store-locator">Here </a>you can search for stores that offer in-store collection.

How long do I have to collect an order in store?

You have up to 14 days after your order arrives in store. We will send you an email as soon as your order is ready to be collected. If it is not collected, we will arrange a refund.

Can orders made with cash on delivery be picked-up in store?

No, purchases made with payment method "cash on delivery" cannot be picked up in-store.

SHIPPING

Q: What are the delivery times and costs?

Delivery is always free and is usually within 3-6 working days. For purchases made with the payment method &#39;&#39;cash on delivery&#39;&#39;, the cost of shipping is &euro;8.00. The COD fee cannot be refunded. The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays. Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person. On this site returns are also always free. You can find more information in the "Returns and Refunds" section.

Q: What happens if I am not at home when the courier arrives?

The courier will make another delivery attempt and/or you will receive an automated email in which to reschedule the delivery. If you do not receive this email or the second delivery attempt is unsuccessful, please contact <a href="/info/customer-care/contact-us">Customer Service</a>.

PURCHASE YOUR GIFTS BEFORE DECEMBER 16th TO RECEIVE THEM IN TIME FOR THE HOLIDAYS! FREE SHIPPING AND RETURNS

What are the delivery times and costs?

Delivery is free and it usually takes within 4-8 working days.

The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

On this site returns are also always free. You can find more information in the "Returns and Refunds" section.

How can I check the delivery status?

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the website of the courier.

If you are a registered user, you can follow your order directly from the "My Orders" section.

What happens if I am not at home when the courier arrives?

The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

If you do not contact the courier or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse and you will be refunded.

Which Countries do you ship to?

We currently ship to:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Are there addresses that you cannot deliver to?

We cannot deliver to post office boxes or "hold mail" services.

We do not deliver in the following areas:

Campione d'Italia Lugano Lake, Livigno
Azores
Madeira
French Overseas Departments
Canary Islands
Channel Islands
Gibraltar
Andorra
Balearic Islands
Ceuta
Melilla
Åland Island
San Marino
Vatican City